Ah, looks like this is the updated one.....
Can I have my deposit or balance refunded?
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Any ticket deposits for which the balance has not been paid by the end of the balance payment window, will be automatically refunded to the card on which they were booked; with a £25 administration charge retained and all tickets for which the balance has not been paid will be cancelled.
If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets via their
Customer Service Page confirming your details before midnight Friday 3rd May 2024 to log your request for a refund.
A £25 administration charge will be retained from all refunded tickets.
An additional £15 administration charge will be retained from any cancelled ticket + coach travel bookings. (£25 ticket cancellation fee + £15 coach cancellation fee).
It is not possible to cancel part of the booking – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.
Source:
HERE