☣ Coronavirus ☣

Status
Not open for further replies.
If you’re going to wear a mask, then surely you need to be face fitted so you wear the correct one otherwise it would be pointless.
 
Myron Gaines said:
The UK nations haven't even mentioned cross nation travel in their 5 step plans so I'd probably forget about stepping onto a plane.
Click to expand...
O'Leary (Ryanair) thinks differently, he's restarting a lot of routes in June. At least he thinks so...bet the won't be out of the UK.
 
Also for those based in the UK, whilst the FCO has recommended no travel outside of the UK, insurance is invalid unless specialist so I can't see there being any point in going abroad for the time being.

Whilst the FCO has the block in place airline companies will need to offer vouchers or a refund (if you are so lucky!).
 
Eivissa1 said:
Also for those based in the UK, whilst the FCO has recommended no travel outside of the UK, insurance is invalid unless specialist so I can't see there being any point in going abroad for the time being.

Whilst the FCO has the block in place airline companies will need to offer vouchers or a refund (if you are so lucky!).
Click to expand...

I'm not sure that is true is it? The airline don't have to do anything such as a refund or voucher if the FCO advice is recommended not to travel. They are of course allowing people to proactively take vouchers but unsure how long that'll go on for

You'd need to claim against Travel insurance with suitable cover such as 'travel disruption cover' or 'cancellation due to FCO restrictions'
 
Springal said:
I'm not sure that is true is it? The airline don't have to do anything such as a refund or voucher if the FCO advice is recommended not to travel. They are of course allowing people to proactively take vouchers but unsure how long that'll go on for

You'd need to claim against Travel insurance with suitable cover such as 'travel disruption cover' or 'cancellation due to FCO restrictions'
Click to expand...

www.moneysavingexpert.com

Coronavirus Travel Rights

The coronavirus outbreak is causing major travel disruption around the globe.. We've the full info on what's happened, including changes to testing and quarantining. Plus, this guide also has key info on travel insurance, refund rights and more.
www.moneysavingexpert.com www.moneysavingexpert.com

Seems to me that even if the flights are running insurance won't payout if you get into trouble out there, as you are going against FCO advice?

Might need to amend that airlines will have to refund you but I don't see how they can offer flights directly out of the UK if the government advises against it?
 
Eivissa1 said:
www.moneysavingexpert.com

Coronavirus Travel Rights

The coronavirus outbreak is causing major travel disruption around the globe.. We've the full info on what's happened, including changes to testing and quarantining. Plus, this guide also has key info on travel insurance, refund rights and more.
www.moneysavingexpert.com www.moneysavingexpert.com

Seems to me that even if the flights are running insurance won't payout if you get into trouble out there, as you are going against FCO advice?

Might need to amend that airlines will have to refund you but I don't see how they can offer flights directly out of the UK if the government advises against it?
Click to expand...

It is complicated but it won't happen. I had this scenario with BA that even with FCO advice and even though the US borders were shut the flight I had booked to the US last week was still showing as operating. They even went as far as putting me down as no show to make me not eligible for a refund or voucher on the flight. I have managed to get round it on a technicality but legally they are under no obligation to refund you if the flight still operates and you don't travel - regardless of advice. That is why the voucher process exists at the moment
 
IainB2 said:
I had a hotel booked for the 6th - 13th May (non-refundable booked direct with the hotel)

A couple of day ago I sent them an email and asked if they would refund me and received a response that they will not refund at the moment but can offer a voucher valid up until November 2021. I know the same hotel refunded every April booking even non-refundable ones as this information was on their website.

I replied with if your hotel is not open on the dates I have booked will you refund but they have not replied yet. I''m waiting to see how it plays out...
Click to expand...

I received email cancellation of this booking on the 04/05. I contacted the hotel again asking for a cash refund and was told.

You cannot have a cash refund as it was a non-refundable booking. However, we can give you a voucher valid this year or next (with an extra 10% added)

I’m not happy about this for a number of reasons
  • I thought non-refundable meant if I cancelled or did not show then I lose out. Not if the hotel is unable to accommodate me, they can keep my money!
  • In the email the hotel replied with they are framing it like they are doing me a favour by offering me a voucher. I don’t see it this way.
  • The price I paid included a 25% discount so even with 10% added I’m unlikely to get as good a deal if I were to use the voucher.
  • The hotel was refunding April’s cancelled non-refundable bookings (it said so on their website)
I think I will express my dissatisfaction with their offer and ask for a refund one more time.
 
IainB2 said:
I received email cancellation of this booking on the 04/05. I contacted the hotel again asking for a cash refund and was told.

You cannot have a cash refund as it was a non-refundable booking. However, we can give you a voucher valid this year or next (with an extra 10% added)

I’m not happy about this for a number of reasons
  • I thought non-refundable meant if I cancelled or did not show then I lose out. Not if the hotel is unable to accommodate me, they can keep my money!
  • In the email the hotel replied with they are framing it like they are doing me a favour by offering me a voucher. I don’t see it this way.
  • The price I paid included a 25% discount so even with 10% added I’m unlikely to get as good a deal if I were to use the voucher.
  • The hotel was refunding April’s cancelled non-refundable bookings (it said so on their website)
I think I will express my dissatisfaction with their offer and ask for a refund one more time.
Click to expand...

This has happened to me but with an Abu Dhabi hotel. Booked a direct pool access room in an all-inclusive hotel. Due to COVID - the pool and beach aren’t open, you can only spend up to 3hrs in the lounge/restaurant and obviously all the other amenities are closed (gym, lounges, pool bars etc)

No refund allowed, can only rebook for later this year. Considering we’re leaving, it’s literally going to be a grand lost or go and sit in (another) hotel room and not go outside
 
IainB2 said:
I received email cancellation of this booking on the 04/05. I contacted the hotel again asking for a cash refund and was told.

You cannot have a cash refund as it was a non-refundable booking. However, we can give you a voucher valid this year or next (with an extra 10% added)

I’m not happy about this for a number of reasons
  • I thought non-refundable meant if I cancelled or did not show then I lose out. Not if the hotel is unable to accommodate me, they can keep my money!
  • In the email the hotel replied with they are framing it like they are doing me a favour by offering me a voucher. I don’t see it this way.
  • The price I paid included a 25% discount so even with 10% added I’m unlikely to get as good a deal if I were to use the voucher.
  • The hotel was refunding April’s cancelled non-refundable bookings (it said so on their website)
I think I will express my dissatisfaction with their offer and ask for a refund one more time.
Click to expand...
If you paid on credit card, then you can ask them to refund you and they’ll take it up with the hotel.
 
IainB2 said:
I received email cancellation of this booking on the 04/05. I contacted the hotel again asking for a cash refund and was told.

You cannot have a cash refund as it was a non-refundable booking. However, we can give you a voucher valid this year or next (with an extra 10% added)

I’m not happy about this for a number of reasons
  • I thought non-refundable meant if I cancelled or did not show then I lose out. Not if the hotel is unable to accommodate me, they can keep my money!
  • In the email the hotel replied with they are framing it like they are doing me a favour by offering me a voucher. I don’t see it this way.
  • The price I paid included a 25% discount so even with 10% added I’m unlikely to get as good a deal if I were to use the voucher.
  • The hotel was refunding April’s cancelled non-refundable bookings (it said so on their website)
I think I will express my dissatisfaction with their offer and ask for a refund one more time.
Click to expand...
i can understand your feeling, let us know if ull have a refund but chance is small 0.01%?

afic, with my non refunded booking hotel for sept 23th, still 4 months to wait ,i will be happy to have a voucher for ibz 21/22 from this broker company? (from the hotel?)
Even likely having not a good deal as ibz20 deal,Better a voucher than nothing.
 
The issue with vouchers is that some airlines and hotels will be closed in one year's time, under bankruptcy protection or under new ownership who may (not) be obligated to honor the voucher.

I received an email from an airline (Avianca) that I use to fly my wife and her family from South America to the Caribbean announcing that they are entering bankruptcy last week. I will not be buying any flights from them unless it is within less than 2 weeks of departure date.
 
CasaNegron said:
The issue with vouchers is that some airlines and hotels will be closed in one year's time, under bankruptcy protection or under new ownership who may (not) be obligated to honor the voucher.

I received an email from an airline (Avianca) that I use to fly my wife and her family from South America to the Caribbean announcing that they are entering bankruptcy last week. I will not be buying any flights from them unless it is within less than 2 weeks of departure date.
Click to expand...

Yes - be careful with those. Thankfully in the UK ABTA or ATOL have confirmed they are underwriting vouchers - although it'd be interesting to see how effective that is if it needs to be put into practice...
 
If you receive a voucher from an airline or hotel to cover you for a payment made by credit card for future use, and the company goes under so you can't use that voucher, as it is in lieu of the original booking then why wouldn't it be covered by chargeback?

You have paid for goods (ie the original booking) which hasn't been honoured.

Example - you pay for a pair of trainers, and they don't get sent to you...but they say they will send them in 6 months, and then go bust....surely the original contract still stands?
 
CasaNegron said:
The issue with vouchers is that some airlines and hotels will be closed in one year's time, under bankruptcy protection or under new ownership who may (not) be obligated to honor the voucher.
Click to expand...

Iberia recently emailed me to take a voucher with 10% bonus good through end of June 2021. I bought the flights with Avios so I'm assuming I get those back and the voucher is just for my taxes / fees. Iberia is owned by the same group that owns BA so I feel pretty decent my points will still exist its always a worry.
 
2H76 said:
If you receive a voucher from an airline or hotel to cover you for a payment made by credit card for future use, and the company goes under so you can't use that voucher, as it is in lieu of the original booking then why wouldn't it be covered by chargeback?

You have paid for goods (ie the original booking) which hasn't been honoured.

Example - you pay for a pair of trainers, and they don't get sent to you...but they say they will send them in 6 months, and then go bust....surely the original contract still stands?
Click to expand...

The answer is complicated. The quick version is, if the company is bankrupt and has no money, there is no money for the credit card to chargeback to you. Generally the credit card issuer is not eating the cost to refund you.

The long version is it depends on the bankruptcy laws and the structure of the debt. Its possible another company would be willing to acquire the company (and its debt to you). Its possible they could liquidate the company and sell off the assets to settle the debts. Creditors have different priority in terms of who gets paid first, and if you were to receive any compensation it is likely pennies on the dollar.
 
Status
Not open for further replies.
Back
Top