So I have just received a second email from Defected in response to what I sent and it seems like they are taking it seriously.
The second email response is as follows
"I just wanted to follow up on the progress of this escalation.
Thank you once again for getting in touch, and we appreciate you bringing this to our attention. As you know our community’s experience on the dancefloor is of utmost importance to us, so we are speaking with the team at Eden, who manage the club’s security, to investigate these circumstances.
We will be in contact with you again via email in due course, in the meantime if there are any further details you can provide about what you saw, please do send.
Thanks"