What I sent to Defected:
Dear Defected Team,
I hope this email finds you well. I am writing to share my recent experience at the Defected night held at Eden Nightclub in Ibiza on the 09th June. As a frequent visitor to Ibiza and someone who has been to the island over 15 times, I have always respected and admired the clubs, culture, and the overall atmosphere of the island. However, my most recent visit to Defected has left me deeply disappointed and concerned about the integrity of the security team.
Let me start by emphasizing that I consider myself an experienced and mature individual who has had the opportunity to explore numerous nightclubs in Ibiza. Defected has always been on my list of must-visit events, as it caters to a more mature audience and promises a safe and enjoyable night out. Unfortunately, this time, my experience was tarnished by the presence of corrupt security personnel who seemed to be working together to exploit unsuspecting clubbers for their own financial gain.
Specifically, I observed a security guard stationed on the first floor, near the restrooms, deliberately targeting clubbers as they exited the cubicles. This individual would approach them and demand 50 euros, making it evident that his actions were solely aimed at extorting money from innocent attendees. Such behaviour not only creates an unwelcoming atmosphere but also undermines the reputation of Defected as a brand and the overall experience at Eden Nightclub.
I feel compelled to bring this matter to your attention because I believe that Defected should be aware of any issues occurring during their events. It is crucial to maintain the integrity and safety of your nights, especially considering the demographic of mature ravers who attend. Your clubbers should feel secure and respected, without the fear of being unfairly targeted for financial gain by the very people entrusted with their safety.
In contrast, I would like to highlight the exemplary standards set by Pacha as a nightclub in Ibiza. From the moment you enter until the end of the night, the security personnel at Pacha demonstrate friendliness and professionalism. Similarly, the bar staff exude positive energy, ensuring a welcoming and enjoyable experience for all visitors. I believe that Defected should strive to match or exceed these standards to maintain the trust and loyalty of their clubbers.
Ultimately, my experience at Defected at Eden Nightclub has left a lasting negative impression on me and my friends. We have collectively decided that we will not be returning to your event or the venue due to the disheartening encounter with corrupt security personnel. It is my sincere hope that you take this matter seriously and take appropriate measures to address the issue at hand. By doing so, you will not only restore the faith of disappointed clubbers like myself but also ensure the continued success and positive reputation of Defected and Eden Nightclub.
Thank you for taking the time to read this email. I appreciate your attention to this matter and look forward to your response.