Thanks for replying - I bought the pack a couple of days ago because it "works with XP" - i installed the beast without problems and immediately received a welcome fax from WinFax and also received a fax from a friend without problem who I asked to send as a trial. I then tried to send a fax of one word "testing" to numbers I know both in uk and in Spain - the beast dialled the number, connected, negotiated, and then tried "training" what ever that means and immediately cut itself off - WHY ? it's driving me mad, the modem must be ok as it's receiving so WHY?