I'll never buy another laptop at a store again. I'm pretty much an impulsive buyer so I wanted a laptop there and then, quick 5 min deal I thought, the girl serving me had different ideas though. 20 mins I was there whilst she tried to 'sell' me add ons, the only reason I didn't walk out was cause it turned into a bit of a game.
"You'll definitely need Norton Security" she said, I said "No I'm okay thanks, I use Comodo which is free". "You'll need Microsoft Office for any publishing", ..."No I won't, I use Openoffice..." Then tried to sell me insurance, mouse and laptop bag to go with it. When she'd exhausted all her sales patter, she said she was going to get the laptop from the back room which turned out to be Via a conversation with her manager.
I watched as she went straight to him, he looked at me as they were talking, and then came over to me. "My colleague is just getting your laptop for you sir" he said, "She told me you didn't want any of our offers?" Then had to explain to him that everything they offer can be found for free, had the same argument over insurance, but finally paid and left with the laptop. Nightmare.