Foreign Call Centres

S

small jinx

New Member
Dell sent me a QWERTZ keyboard instead of a QWERTY. So I rang them.
FOOKIN 'ELL-talk about chewing rope, I was expleting like a raving tourette's by the time I got off the phone to them :evil:

Methinks the centre is based Asia way-yes fair play they have good language skills-but you have to repeat and speak so many damn things, must have been on blower for at least 20 mins.

Finally ascertained that I been invoiced correctly but a picking error had obviously occured :roll:

I did receive my QWERTY keyboard the very next day, so that was pleasing.

Anyone else had any "chewing rope" experiences with foreign call centres?
 
Anyone else had any "chewing rope" experiences with foreign call centres?
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More and more often now and it does get very frustrating. I usually get very annoyed and ask to speak to someone who can speak English.

Im also getting lots and lots of calls to my home number from people from Phone companies trying to get me to join them. They seem to be in outer Mongolia. They are always on really bad lines and they too cant speak very good English.
 
Whenever I've called up the people I've talked to have been generally polite and have spoken ok English... my problem is that not being a fluent English speaker means the operators dont know many of our slang terms... which confuses them!
I was expecting a payment into my bank account, I rang the helpline and I'm guessing it went overseas, because the people I spoke to were all Asian. I told them my query etc, then finished the conversation by saying "OK I'll keep an eye out for it then"... which then caused the operator to say "what's wrong with your eyes?" or something like that, and I then had to explain it's a phrase we use over here :lol:
 
Beckiboo said:
Whenever I've called up the people I've talked to have been generally polite and have spoken ok English... my problem is that not being a fluent English speaker means the operators dont know many of our slang terms... which confuses them!
I was expecting a payment into my bank account, I rang the helpline and I'm guessing it went overseas, because the people I spoke to were all Asian. I told them my query etc, then finished the conversation by saying "OK I'll keep an eye out for it then"... which then caused the operator to say "what's wrong with your eyes?" or something like that, and I then had to explain it's a phrase we use over here :lol:
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I saw a programme on those call centres adn they train them in english slang by making them watch episodes of Eastenders :lol: :lol: :lol:
 
I worked for a call center once, they hired me for the Finnish line but I ended up taking calls in English and Dutch.

The language was not a problem, but I didn't understand anything about the products I was supposed to give technical support for (routers, switches etc). Gosh it was embarrassing :oops: :lol:
 
They have moved our CIO dept to Bangalore in our company and its like pulling teeth....

Last month I needed my computer sorted out and logged a call, a technician called me back and he was sweet as - his english was probably better than mine, but I am not a techy person and my way of explaining the problem with my hard drive was done in the way I would speak to the old local CIO guys, using slang and describing things in a way that I could understand and so could the original CIO team. But the thing that got me was their lack of geographical knowledge. I told him I was based in Newcastle and he said "OK I can get your PC fixed, you need to go to Manchester and a technician will be waiting for you at 1.00pm" (this was at 10.45am when I called him) I tried to explain that I couldnt get there for that time, he just kept saying go to the office to get your machine fixed and he couldnt understand that getting to Manchester involved a 2/3 hr travel time - he just kept saying "cant you go there" in the end I was just in a right mood and asked to speak to his supervisor - preferrably someone who understand the geography of the UK.

I finally got it sorted but I read the transcription of our conversation on our Intranet site and he had put

"client refused to carry her PC to the office to get herself fixed - she is lazy I am thinking" Cheeky f**ker!!

8O 8O 8O 8O :lol: :lol: :lol: :lol:
 
puppylover said:
I finally got it sorted but I read the transcription of our conversation on our Intranet site and he had put

"client refused to carry her PC to the office to get herself fixed - she is lazy I am thinking" Cheeky f**ker!!

8O 8O 8O 8O :lol: :lol: :lol: :lol:
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Cue images of puppylover walking to manchester with her pc in tow :lol: :lol: :lol: :lol: :lol: :lol:
 
when i worked in a bt call centre i used to stick annoying customers through to the Asian help line :oops:

Big respek to anyone who works in a call centre. Most hellish experience of work ever and i've worked in some hell holes
 
kes said:
Big respek to anyone who works in a call centre. Most hellish experience of work ever and i've worked in some hell holes
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True. I worked there for 6 months and it was awful! I developed a big hate for talking on the phone, too. :twisted:
 
kes said:
when i worked in a bt call centre i used to stick annoying customers through to the Asian help line :oops:
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Tiscali do this.

And they have a number which never answers. When you get to position 1 in the queue it then says 'You are now 2nd in the queue' and keeps going round and round forever! :evil:
 
stuie said:
kes said:
when i worked in a bt call centre i used to stick annoying customers through to the Asian help line :oops:
Click to expand...

Tiscali do this.

And they have a number which never answers. When you get to position 1 in the queue it then says 'You are now 2nd in the queue' and keeps going round and round forever! :evil:
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When you ring Boots Advantage card line you go into a queue, get a message, and then in a loop, then another message, then another loop, then they cut you off :evil:
 
puppylover said:
They have moved our CIO dept to Bangalore in our company and its like pulling teeth....

Last month I needed my computer sorted out and logged a call, a technician called me back and he was sweet as - his english was probably better than mine, but I am not a techy person and my way of explaining the problem with my hard drive was done in the way I would speak to the old local CIO guys, using slang and describing things in a way that I could understand and so could the original CIO team. But the thing that got me was their lack of geographical knowledge. I told him I was based in Newcastle and he said "OK I can get your PC fixed, you need to go to Manchester and a technician will be waiting for you at 1.00pm" (this was at 10.45am when I called him) I tried to explain that I couldnt get there for that time, he just kept saying go to the office to get your machine fixed and he couldnt understand that getting to Manchester involved a 2/3 hr travel time - he just kept saying "cant you go there" in the end I was just in a right mood and asked to speak to his supervisor - preferrably someone who understand the geography of the UK.

I finally got it sorted but I read the transcription of our conversation on our Intranet site and he had put

"client refused to carry her PC to the office to get herself fixed - she is lazy I am thinking" Cheeky f**ker!!

8O 8O 8O 8O :lol: :lol: :lol: :lol:
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You should of told him the Elephant wouldn't get you to Manchester in time :lol: :lol:

I've worked in a bank and a brewery call centre-hated both :evil: Call centre's are codsbollocks. Send them to Room 101 :arrow:
 
I am a glutton for punishment :roll: . I rang AOL's freephone number to cancel a subscription today & spoke to "Mark", I thought maybe he was of French descent.
At the end of the conversation I asked where he was, to which he replied "India"...deja vu 8O
 
jamesthemonkeh said:
Working in a call centre is surely like working down the coal mines for our dads. I know which I'd rather do.
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Aye it fooks up your eyes, chained in from of a computer for 7+ hours a day. At one point I couldn't see 2 metres in front of me :arrow: a year in one of those environs is far too much. Thankfully I knew I had another job to go to :evil:
 
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