F
flooper
Guest
hello,
my friend and i stayed at the aparthotel bahia from 3/8/03 to 10/8/03. we paid an extra third party supplement for more space. we liked to be comfortable. cosmos assigned a studio room that in our opinion could comfortably accommodate 2 people. i'd specified twin beds. instead we had a sofa bed and a 'drawer' bed on spring loaded legs!! the studio included a small kitchenette with utensils, air-con, a balcony and en suite bathroom.
i disputed with the cosmos rep about the supplement in relation to the room size. she insisted hotel details were correct and i got what i paid for. another cosmos rep debated 'comfortable' with me!! i failed to complete a holiday complaint form because i was tipsy and forgot about it at the airport!
would somebody offer advice, please? how do i officially complain and get a supplement refund?
another complaint. it's guests are a mix of families and young lively people. it's noisy early in the morning when the drunken 'youngsters' are shouting and loudly laughing. it's not ideal for families desiring a quiet night.
i'll never holiday with cosmos again nor at the hotel.
my friend and i stayed at the aparthotel bahia from 3/8/03 to 10/8/03. we paid an extra third party supplement for more space. we liked to be comfortable. cosmos assigned a studio room that in our opinion could comfortably accommodate 2 people. i'd specified twin beds. instead we had a sofa bed and a 'drawer' bed on spring loaded legs!! the studio included a small kitchenette with utensils, air-con, a balcony and en suite bathroom.
i disputed with the cosmos rep about the supplement in relation to the room size. she insisted hotel details were correct and i got what i paid for. another cosmos rep debated 'comfortable' with me!! i failed to complete a holiday complaint form because i was tipsy and forgot about it at the airport!
would somebody offer advice, please? how do i officially complain and get a supplement refund?
another complaint. it's guests are a mix of families and young lively people. it's noisy early in the morning when the drunken 'youngsters' are shouting and loudly laughing. it's not ideal for families desiring a quiet night.
i'll never holiday with cosmos again nor at the hotel.