Pacha - fri 21/09

D

Debra0901

New Member
Hi - can someone advise how you go about claiming a refund for tickets bought on spotlight. Pacha refused entry on fri 21/09 due to power failure in the club. We queued and waited 'til after 1am but no joy. Not sure who I ask about it.....8)
 
I've tried emailing as you suggested and even a separate one to James in admin but no joy and no reply. Can I speak to an actual human being at spotlight? Like you say weeks are passing but my first email was as soon as we got back. Not just one ticket either - I paid for 3!!!
 
Poor comment? Why?
Again, it's Pacha that decides, not Spotlight.
Most retailers I've been to, including in the UK, have a deadline for when you can a return items. That's what I was thinking when I wrote that and it's not at all illogical.
 
Morbyd said:
Poor comment? Why?
Again, it's Pacha that decides, not Spotlight.
Most retailers I've been to, including in the UK, have a deadline for when you can a return items. That's what I was thinking when I wrote that and it's not at all illogical.
Click to expand...

It was more about the customer service side as opposed to the who is paying out.

''so don't blame Spotlight if it doesn't work out, especially since nearly 2 weeks have passed!''
 
without getting involved with the specifics of this case, I am under the impression that your contract is with the supplier. it you buy a faulty good, you return it to the shop it was bought and it is them that are duty bound to give you a refund.
 
hi debra, let me check with the club and get back to you.

re: email, our server has very strict junk mail filters. however, as morbyd correctly says, you can always contact us through myaccount (see link above). please login to myaccount and send us an email so we can open a case. meanwhile i'll verify this with the club.

apologies if no one has got back to you yet, i can assure you there are LOTS of humans at spotlight ;)

tks

james
 
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