See this is what I am thinking - cos I pay direct debit and never ever moan they obviously think they can get away with murder!!!!!! Really takes the P it really does. I was so angry last night I was screaming down the phone.
She had the cheek to say to me did I not notice on my bill that I was not getting the free texts and calls anymore (apparantly they had run out after 6 months) I mean what the hell!!!!!!! Why should I have to friggin look when I think I am getting what I pay for!!!!!!! I mean ok maybe I should look but where I just do it all direct debit I dont think twice until a £100 phone bill comes in!!!
Still tempted to leave apparantly I can do it in writing within 30 days!
Another cheek - she said dont worry though when your contract is within 3 months of ending (Dec) you will be a "loyalty" customer so will be entitiled to our amazing packages which include 3000 texts
That's what I was like, ok maybe I should have studied my bills but life is too short to analyse your phonebill
I'd definitely cancel your contract and say all this in a letter - you never know they might come good and give you something back esp if it's in writing and if not go elsewhere - I went to T Mobile after my nightmare Orange experience and for 6 or so years they've been really good to me.
