relative helthcare merit
I am not so interested in the media's opinion of the NHS. My UK NHS experience has been pretty good, and happily not hindered by not being able to speak the lingo. However I have witnessed translators being summoned and patients having their injuries and treatment explained to them. signage in NHS hospitals is pretty good.
I arrived at Can Misses with a gloomy prognosis regarding my wrist injury, which I had gathered from the dr at Sta Eulalia might result in permanent restriction of movement. My primitive Spanish did not do me any favours, and yet I witnessed several Brits who made no attempt to speak anything but English 'they all speak English round here' being treated courteously in their native tongue. My gentle questioning about English, French and Italian resulted in curt nos from all but the dr at Sta Eulalia.
My clubbing days are over (mostly) I was sober and unecstatic. I had left my family on the beach to keep things simple. I am courteous and usually treated kindly. The ancillary staff were kind, however the doctor who dealt with me was not. I seemed to be annoying her and she was rough and careless in manner. She was angry when I asked in Spanish why my elbow hurt as the referring doctor had not written this down. I attempted to explain that I had mentioned it to him as she despatched me back to radiology. I spent over two hours at the hospital mostly in an overcrowded waiting room watching numerous staff roam the corridor only stopping to increase the numbers in the 3xm waiting room. At one point there were three wheelchair users (one doing wheelies, one asleep with smudged mascara (male) and the plaster cast german dame) two on oxygen masks, two on drips, two young girls, a lady wrapped in blanket with companion, another couple and a mustachio'd hospital gowned gent who had come off a drip. And me. Then they wheeled in another young woman with a stomach problem together with her concerned mum. It was reminiscent of blue velvet meets an overpopulated scen from a disaster movie. My elected health carer removed me from the pool and discourteously treated me once more. She told me I could leave once she had slathered me in a half-cast, passed me a written a note, illegible in any language and dumped a bunch of ibuprofen near me. I asked if she might clean the plaster from my hand and elbow. She pointed me to the sink and left the room. As I cleaned myself up, none the wiser about the long term prognosis regarding the future usefulness of my hand, I noted drawers labelled 'syringes' and 'drugs'.
I left the room disorientated, depressed and in pain. I was carrying a bag and had one arm in plaster with a sling reminiscent of a hastily constructed garotte. The exit was not indicated. The waiting room was still full, the German contingent still present. Staff chatted hither and thither. i retraced my steps and needed to put my bag down to open the heavy door. I walked through A&E reception and left the building. Noone had asked if I had any money or anyone to help me or how I would get back to my dwelling. I found myself in a carpark with no exit indicated and no pavement at the hottest time of day. I was around a mile from the only taxi rank I knew near Ibiza port, there were no buses. I had to cross several major roads and walk for 20 minutes to get into town.
Whilst I did not lose a limb or have to pay for treatment I am still reeling from this experience. I have an appointment with a hand specialist (NHS) on Tuesday.
I am trying to be grateful. I do not consider asking if someone speaks English in an area of Europe where there are many tourists to be insulting, especially since I did so in Spanish. My gentle questioning about French (I am fluent) and Italian (adequate) might indicate to some that I generally attempt to speak the local language. I can't cut it in Catalan.
The British media enjoy taking pot shots at the health service, as they do at the education system in the UK. I have three kids who are thriving in inner London Schools and know how and where to use apostrophes. My mother broke her hand recently (she's 80) and was treated well in a north London NHS hospital.
Care is usually taken to include what is sometimes referred to as people skills, and prejudice is not encouraged in developing these. I was treated with prejudice, and whilst it did not appear to affect my medical treatment it did affect the care I was given.