Tickets not sent to email

[eulyrico]

I bought several tickets a few hours ago and I didn't receive the confirmation email. I have already sent an email to support but have not received a response, could someone please help me? Thanks!

 

[jimmiz]

I bought several tickets a few hours ago and I didn't receive the confirmation email. I have already sent an email to support but have not received a response, could someone please help me? Thanks!

Maybe a stupid answer, but, did you have a look at your spams?

 

[eulyrico]

Yes, nothing on spam as well, but thanks for the reply!

 

[jimmiz]

I'm sure the team will help you as soon they wake up

 

[eulyrico]

I logged in on an older purchase order number and the tickets that I bought now are listed there, even got the new purchase order number, but no links to the tickets...

 

[james]

hi eulyrico - please send an email to tickets@ibiza-spotlight.com and we'll send you the new ones! please send from the email you used to purchase, that way we can verify it's correct. thank you

 

[james]

i can see you just mailed me. sorting now

 

[eulyrico]

Problem solved! Thanks!